Privacy policy
Last Updated: July 24, 2026
Fro°ZEN ("we," "us," or "our") operates this website (www.frozenftc.com) and provides all related information, content, features, tools, products, and services (collectively, the "Services") to offer you a seamless shopping experience.
Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, communicate with us, or otherwise use our Services.
If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will govern.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.
Our products are designed to support personal wellness and skincare routines. Any information provided through our Services is for informational purposes only and should not be considered medical advice or a substitute for consultation with a qualified healthcare professional.
Personal Information We Collect
When we refer to "personal information," we mean information that identifies, relates to, or can reasonably be linked to you. Personal information does not include anonymous or de-identified information.
Depending on how you interact with our Services, we may collect the following:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information
- Transaction history
- Products viewed or purchased
- Wishlist and cart activity
- Customer service communications
- Account information (if applicable)
- Device information
- Browser information
- IP address
- Usage information
- Cookies and similar technologies
How We Collect Your Information
We collect personal information:
- Directly from you when you place an order, contact us, or create an account.
- Automatically through cookies and similar technologies when you use our website.
- From Shopify and our trusted service providers who help us process payments, fulfill orders, provide customer support, and improve our Services.
- From marketing and advertising partners where permitted by law.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Process payments
- Ship products
- Provide customer support
- Manage your account
- Improve our website and shopping experience
- Personalize recommendations
- Detect fraud and protect our business
- Communicate regarding orders and customer service
- Send marketing emails and promotional offers (only where permitted or with your consent)
- Comply with legal obligations
Marketing Communications
If you choose to subscribe, we may send promotional emails regarding new products, special offers, or updates.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
Even if you unsubscribe from marketing emails, we may still send transactional emails regarding your orders or customer support requests.
How We Share Your Information
We may share your personal information with trusted third parties, including:
- Shopify
- Payment processors
- Shipping carriers
- Order fulfillment providers
- Website hosting providers
- Analytics providers
- Marketing partners
- Customer support platforms
We only share the information necessary for these providers to perform services on our behalf.
We may also disclose information if required by law or in connection with the sale, merger, or transfer of our business.
Shopify
Our website is hosted by Shopify.
Information you provide may be processed by Shopify to operate our store, process payments, improve Services, prevent fraud, and enhance your shopping experience.
To learn more, please review Shopify's Consumer Privacy Policy:
Cookies
Like most websites, we use cookies and similar technologies to:
- Remember your preferences
- Keep your shopping cart active
- Analyze website traffic
- Improve website performance
- Personalize your experience
- Deliver relevant advertising
You can control cookies through your browser settings.
Third-Party Websites
Our website may contain links to third-party websites, including social media platforms.
We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our Services are not intended for children under the age of 18.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will delete it promptly.
Data Security
We take commercially reasonable measures to protect your personal information.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to:
- Fulfill your orders
- Provide our Services
- Maintain your account
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Your Privacy Rights
Depending on where you live, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Receive a copy of your information
- Opt out of targeted advertising
- Withdraw consent where applicable
To exercise any of these rights, please contact us using the information below.
International Transfers
Your information may be processed and stored outside of your country of residence.
Where required by law, we use appropriate safeguards for international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices.
Any updates will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Website: www.frozenftc.com
Email: facethecold@frozenftc.com
