Shipping policy

Last Updated: July 24, 2026

Thank you for shopping with Fro°ZEN. We are committed to processing and shipping your order as quickly as possible. Please review our shipping policy below.

Processing Time

Orders are typically processed within 3–5 business days (excluding weekends and holidays).

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please note that processing times may be longer during product launches, holidays, promotions, or periods of unusually high order volume.

Shipping Rates & Delivery Times

We currently ship throughout the United States using UPS.

Shipping rates are calculated automatically at checkout based on your shipping address and order details.

Estimated delivery times:

  • UPS Ground: 1–5 business days
  • Expedited shipping options may be available during checkout.

Delivery estimates are provided by the carrier and are not guaranteed.

Shipping Carrier

Orders are shipped via UPS.

Once your package has been shipped, you will receive an email with your tracking number so you can monitor your shipment.

Shipping Locations

We currently ship to:

  • All 50 United States
  • U.S. Armed Forces (APO/FPO/DPO) addresses
  • Canada

If you are located outside of these regions, please contact us before placing your order.

International Orders (Canada)

Canadian orders may be subject to customs duties, taxes, brokerage fees, or import charges upon delivery.

These fees are determined by Canadian customs authorities and are the sole responsibility of the customer.

Fro°ZEN does not collect or reimburse customs duties or import taxes.

Lost, Stolen, or Delayed Packages

Once your order has been shipped and accepted by the shipping carrier, responsibility for delivery rests with the carrier.

If your package is delayed, lost, or marked as delivered but cannot be located, we recommend first contacting UPS using your tracking number.

If you need additional assistance, please contact us at facethecold@frozenftc.com, and we will do our best to help you work with the carrier to locate your shipment.

Please note that Fro°ZEN is not responsible for delays caused by shipping carriers, weather events, customs processing, incorrect shipping addresses provided by the customer, or other circumstances beyond our control.

Incorrect Shipping Information

Please carefully review your shipping address before placing your order.

Fro°ZEN is not responsible for orders shipped to an incorrect address provided at checkout.

If you notice an error in your shipping information, please contact us immediately at facethecold@frozenftc.com. While we will do our best to update your order before it ships, we cannot guarantee changes once an order has been processed.

Questions?

If you have any questions regarding shipping, please contact us:

Fro°ZEN

 

Email: facethecold@frozenftc.com

Return & Refund Policy

Last Updated: July 24, 2026

At Fro°ZEN, we want you to love your purchase. If something isn't right, we're here to help.

Returns

Due to the personal nature of our products, we do not accept returns or exchanges for items that have been opened, used, or purchased by mistake.

For hygiene and safety reasons, products that come into contact with the face or skin cannot be resold.

If your product arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery, and we'll make it right.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives:

  • Damaged
  • Defective
  • Missing items
  • Incorrect

please email us within 7 days of delivery at facethecold@frozenftc.com.

To help us resolve your claim quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

If your claim is approved, we will replace the item or issue a refund at no additional cost to you.

Refunds

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days after your refund has been processed for the funds to appear on your account, depending on your financial institution.

Shipping charges are non-refundable unless the return is the result of our error.

Order Cancellations

Orders are processed quickly to ensure prompt shipping.

If you need to cancel or modify your order, please contact us immediately at facethecold@frozenftc.com.

While we will do our best to accommodate your request, we cannot guarantee changes once an order has entered processing or has shipped.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used products
  • Opened products
  • Products damaged through misuse
  • Gift cards (if applicable)
  • Clearance or final sale items (if applicable)

Questions?

If you have any questions regarding your order or this Return & Refund Policy, please contact us:

Fro°ZEN

 

Email: facethecold@frozenftc.com