Terms of service

Effective Date: 12/24/2026

Welcome to Fro°ZEN. By accessing or using our website (www.frozenftc.com) and purchasing our products, you agree to be bound by the following Terms of Service. Please read these Terms carefully before using our website.

1. General

This website is operated by Fro°ZEN. Throughout the site, the terms "we," "us," and "our" refer to Fro°ZEN. By visiting our website or purchasing from us, you engage in our services and agree to be bound by these Terms of Service, along with any policies and notices referenced herein.

If you do not agree to these Terms, please do not access or use our website.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your state or country of residence or have permission from a parent or legal guardian.

You agree not to use our products or website for any unlawful or unauthorized purpose or in violation of any applicable laws.

3. Products & Pricing

We strive to display our products, colors, photography, descriptions, and specifications as accurately as possible. However, we cannot guarantee that your device's display will accurately represent product colors.

All prices are listed in U.S. Dollars (USD) and are subject to change without notice.

We reserve the right to:

  • Modify pricing
  • Limit quantities available for purchase
  • Discontinue products
  • Correct pricing, typographical, or publishing errors
  • Refuse service where permitted by applicable law

4. Orders

All orders are subject to acceptance and product availability.

We reserve the right to cancel or refuse any order at our discretion, including orders involving:

  • Pricing inaccuracies
  • Suspected fraudulent activity
  • Product availability issues
  • Billing or shipping information that cannot be verified

If an order is canceled after payment has been processed, a full refund will be issued using the original payment method.

5. Shipping

Please refer to our Shipping Policy for complete information regarding:

  • Order processing times
  • Shipping methods
  • Estimated delivery windows
  • Lost, delayed, or damaged shipments

Estimated delivery dates are provided for convenience only and are not guaranteed.

6. Returns & Refunds

Please review our Return Policy for complete information regarding return eligibility, exchanges, refunds, and processing timelines.

7. Product Use & Disclaimer

Fro°ZEN products are intended for personal wellness and cosmetic use only.

The content provided on this website is for informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results may vary.

Always use our products as directed. If you have a medical condition, circulatory condition, skin sensitivity, are pregnant, or have concerns regarding cold exposure, consult your healthcare provider before use.

Discontinue use if irritation or discomfort occurs.

Our products are intended to support your wellness routine and are not intended as a substitute for professional medical advice, diagnosis, or treatment.

8. Intellectual Property

All content available on this website—including but not limited to product photography, videos, logos, branding, graphics, website design, product names, copywriting, images, and digital downloads—is the exclusive property of Fro°ZEN and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or otherwise used without our prior written permission.

9. User Conduct

You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to interfere with the security or functionality of the website.
  • Upload malicious software, viruses, or harmful code.
  • Copy or misuse our intellectual property.
  • Use the website in any way that disrupts or impairs its operation.

10. Limitation of Liability

To the fullest extent permitted by law, Fro°ZEN shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of our website or products.

Our maximum liability for any claim relating to our products or services shall not exceed the purchase price paid for the applicable product.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes become effective immediately upon posting to this page. Continued use of the website after changes have been posted constitutes your acceptance of the revised Terms.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: facethecold@frozenftc.com